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Is VintageTrends.com a secure site?

  • Although security is not always 100 percent guaranteed, we have utilized state of the art technologies to minimize any unauthorized access to our servers. We use high encryption algorithms issued by Verisign and our servers are behind state of the art firewalls.

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Does VintageTrends.com use SSL technology?

  • Yes, SSL or Secured Socket Layer is the dominant technology to establish secure connection between your machine and our servers.

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Can I save my shopping basket if I'm not ready to check out?

  • Yes, using cookies, this is done automatically and you don’t have to be logged in.

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What are cookies? What do they do?

  • Our current technology platform requires that your browser be set to accept cookies. Cookies are small bits of information that are sent by a website to be stored in your web browser so that the cookie can later be read back from your browser the next time you return to that website. The cookie is saved as a text file in the browser's directory and is stored in RAM while the browser is running. Also, the cookie may be stored on the computer's hard drive once you leave the website.

    VintageTrends.com is committed to continually improving our visitor's experience with our website. Cookies are currently the only way to effectively identify a unique anonymous visitor and understand how they navigate our website. An anonymous visitor to our site remains anonymous in all cases. We do not attempt to identify visitors if they do not voluntarily register on our website or place an order. Cookies cannot be used to retrieve personal data from your hard drive, install a virus, get your e-mail address, or obtain any information about who you are.

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How do I set my browser to accept cookies?

  • Microsoft Internet Explorer 5.x for Windows
    • Choose Tools, then Internet Options.
    • Click the Security tab Click Internet, then Custom Level.
    • Scroll down to Cookies and choose Enable.
  • Microsoft Internet Explorer 4.x for Windows
    • Choose View, then Internet Options.
    • Click the Advanced tab.
    • Scroll down to the yellow exclamation icon under Security and choose Accept.
  • Microsoft Internet Explorer 4.x or higher for Macintosh
    • Choose Edit, then Preferences.
    • Click Receiving Files and then click Cookies.
    • Select Never Ask under When Receiving Cookies.
    • Click OK.
  • Netscape 4.x or higher for Windows
    • On your Task Bar, click Edit, then Preferences, then click on Advanced.
    • Set your options in the box labeled "Cookies".
  • Netscape 4.x or higher for Macintosh
    • Choose Edit, then Preferences.
    • Click Advanced.
    • Select Accept All Cookies in the Cookies section.
    • Click OK.

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How do I delete my temporary Internet files (clear cache)?

  • Microsoft Internet Explorer 5.x for Windows
    • Choose Tools and then Internet Options.
    • In the Temporary Internet Files section, click Delete Files.
    • Click OK twice.
  • Microsoft Internet Explorer 4.x for Windows
    • On the View menu in Internet Explorer, click Internet Options, and then click Delete Files.
    • In the Delete Files dialog box, click OK, and then click OK again.
  • Microsoft Internet Explorer 4.x or higher for Macintosh
    • Choose Edit, then Preferences.
    • Select Web Browser and then Advanced.
    • In the Cache section, click Empty Now.
    • Click OK.
  • Netscape 4.x or higher for Windows
    • Choose View and then Internet Options.
    • In the Temporary Internet Files section, click Delete Files.
    • Click OK twice.
  • Netscape 4.x or higher for Macintosh
    • Choose Edit, then Preferences.
    • Select Advanced and then Cache.
    • Click Clear Disk Cache Now.
    • Click OK.

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Online Access Problem?

  • Reload/Refresh
    Access problems are frequently caused by Web browsers storing files in memory, or "cache," and not always retrieving the most current version of a page. Try reloading/refreshing the page to clear up any memory problems using the following instructions.
  • Clear Your Cache
    Web browsers store files in memory, or "cache," and over time this cache can get overburdened. Sometimes clearing the browser's cache will solve the problem you are experiencing. Here's how to clear your cache for some of the top browsers: (Note: To find the version number of your browser, click on "Help" at the top of your screen, then select "About ... " in Windows, or click on the Apple Menu and select "About …" on a Macintosh)

    • Netscape 4.x for Windows: choose Edit, Preferences, Advanced and Cache. Click on "Clear Memory Cache Now" and "Clear Disk Cache Now."
    • Netscape 3.x for Windows: choose Options, Network Preferences, and Cache. Click on "Clear Memory Cache Now" and "Clear Disk Cache Now."
    • Internet Explorer 5.0: choose Tools, Internet Options, and General. Under "Temporary Internet Files", click on "Delete Files".
    • Internet Explorer 4.0 for Windows: choose View, Internet Options, and General. Under "Temporary Internet Files," click on "Delete Files."
    • Internet Explorer 3.x for Windows: choose View, Options, Advanced, Temporary Internet Files, and Settings. Click on "Empty Folder."
    • AOL 3.0 for Windows: choose Members, Preferences, WWW, and Advanced. Click on "Purge Cache", Yes, O.K. and O.K.
    • AOL 4.0/5.0 for Windows: choose My AOL, and WWW. Under "Temporary Internet Files" click on "Delete Files", O.K. Under "History" click on "Clear History", Yes, O.K.

  • Browsers
    VintageTrends.com works best on Netscape 3 or above or Microsoft Internet Explorer 3 or above. For the best Internet experience, we suggest you download the latest version of the browser you prefer.
  • Report a Problem
    If you have reviewed each of the above steps, and are still unable to use our site, please send us an e-mail at support@VintageTrends.com.

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    What if I forgot my password?

    • Please click here

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