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What if an unauthorized purchase occurs?

  • Contact us immediately and we will contact the authorities and take appropriate actions.

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Do you ship internationally?

  • Yes, we do ship internationally; if you find your country on our registration form, we will ship to you.
  • We also ship to all fifty United States and the following U.S. territories; American Samoa, Guam, Marianas Islands, Puerto Rico, and the U.S. Virgin Islands.

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Do I have to pay sales tax?

  • If your billing address is in California then you pay California sales tax, otherwise no (subject to change without notice based on the governing laws and regulations).

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Isn’t Online shopping tax-free?

  • Although Internet related regulations are changing, currently we only charge tax if your billing address is in California.

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How do I complete a purchase online?

  • Our Shopping Basket application is Wizard driven and walks you through the process.

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Can I order online without a credit card?

  • Yes, PayPal and Bank Transfer are available. Only purchases of under $1000.00 can be done by credit card. All purchases of over $1000.00 dollars should be done by PayPal or Bank Transfer.

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Can I phone, fax, e-mail or mail in my order?

  • We will consider fax orders only on a case-by-case basis. Please fax your request with your address, phone, fax, and e-mail to us and we will consider them on a case-by-case basis.

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When is my order processed?

  • After we confirm your payment, we will immediately process your order, and ship it within 24-48 hours, subject to availability and other restrictions.

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What shipping methods are available?

  • We use reputable carriers for all shipping. Shipping options are displayed during the checkout process and differ depending on the destination address.

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How much does shipping cost?

  • The prices vary based on the weight, destination address and your choice of shipping method.

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How do I check the status of my order?

  • Login to the site, go to your account and look for your previous order. The status of the order is dynamically updated as it flows through our Back office operation. You can also use the carrier Tracking number to check the shipment status.

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Why does an item become unavailable?

  • Since the majority of our items are one-of-kind it is possible that while we are processing your order a different user may already be in final stages of placing a similar order against the same item. In this situation we will commit to the first user who has placed a successful order.

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How do I return an item to VintageTrends.com?

  • At VintageTrends.com our # 1 concern is customer satisfaction. If for some reason, you are unhappy with your purchase, please refer to our Return Policy.

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I lost my packing slip and want to return the item?

  • You can go to your account and identify your previous order, click on it and print the detailed information. You can also get most of the relevant information from the shipping confirmation e-mail we sent to you. Also review our Return Policy.

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What if I received the wrong item(s) or my order was damaged in transit?

  • Our customers and their satisfaction are very important to us. We will do everything in our power to make sure that packages arrive safely and correctly. If for some reason, does not, please refer to our Return Policy.

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When will I receive my shipment?

  • To calculate when you will receive an item, you need to consider the time it requires for your particular payment option to clear (Credit Card and PayPal are in most cases instantaneous), your shipping option choice and addition of 24-48 hours. You can also track the UPS site for their progress.

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Does choosing 2nd Day Air mean my order will arrive on 2nd day?

  • Not usually. If you select 2nd Day Air shipping, the items will be shipped 24 hours after your payment clears. Please also keep in mind that there is no weekend delivery for Second or Next Day Air.

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Money Order Instructions:

  1. Send a Money Order for the total amount to:
    VintageTrends.com Inc.
    P.O. Box 57738
    Sherman Oaks, CA 91413
    United States of America

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